CM.com Pricing in 2026
Converge Team
Complete breakdown of CM.com plans, costs, and what you get at each tier.
Quick Take
CM.com charges $83/agent/month for Advanced. A 5-person team pays $415/mo vs Converge's flat $49/mo.
CM.com Plans & Pricing
Basic
€52/user/mo
- • Omnichannel inbox
- • Basic statistics and reporting
- • Predefined responses
- +1 more features
⚠️ Annual billing required, WhatsApp message fees, SMS transaction costs
Advanced Comparable
€83/user/mo
- • All Basic features
- • 360° customer profiles
- • Skills-based routing
- +2 more features
⚠️ Minimum 5 users, annual billing required, per-message fees
Pro
€136/user/mo
- • All Advanced features
- • Conversion tracking
- • Advanced reporting
- +2 more features
⚠️ Minimum 5 users, annual billing required, per-message fees, additional AI costs
Cost Comparison: CM.com vs Converge
Comparing Advanced (Price in EUR (€83/user/mo). Minimum 5 users required. Annual billing required, plus per-message fees for WhatsApp and SMS.)
| Team Size | CM.com/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $2,988 | $588 | $2,400 |
| 5 agents | $4,980 | $588 | $4,392 |
| 10 agents | $9,960 | $588 | $9,372 |
See full CM.com vs Converge comparison →
CM.com Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is CM.com Worth the Price?
CM.com's strength is comprehensive communications platform as a service (cpaas) with enterprise-grade infrastructure and extensive api capabilities. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $4,392/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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