Customer Support for Hotels

Hotels serve guests from around the world who expect immediate, personalized service through their preferred communication channels. With travelers increasingly using WhatsApp for instant communication while abroad, hotels must provide 24/7 support that can handle everything from pre-arrival requests to in-stay assistance and post-departure follow-up.

Modern hotel guests expect seamless communication through messaging platforms, especially for time-sensitive requests like room service, concierge services, and urgent assistance that can't wait for front desk availability.

Converge enables hotels to deliver exceptional guest service through WhatsApp, Messenger, and email from one unified platform for just $49/month. Your hospitality team can manage reservations, special requests, and guest communications while maintaining the personal touch that creates memorable hotel experiences.

Whether guests message via WhatsApp for concierge services, use Messenger for room service requests, or email for special arrangements, Converge ensures consistent, attentive service that exceeds guest expectations. The platform's conversation history helps maintain personalized service throughout the entire guest journey.

With Converge's flat-rate pricing, hotels can provide comprehensive guest support during peak seasons and special events without worrying about communication costs, allowing your team to focus on creating the exceptional hospitality experiences that drive positive reviews and repeat bookings.