Support Agent
Converge Team
A team member who handles customer inquiries and resolves issues
Understanding Support Agent
Support Agent is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, support agent plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective support agent in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing