Canned Response
Converge Team
Pre-written replies that agents can quickly send for common questions
Understanding Canned Response
Canned Response is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, canned response plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective canned response in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing