Helpshift vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | Kustomer |
|---|---|---|
| Starting Price | From $150/mo | From $89/seat/mo |
| Best For | Mobile apps needing in-app customer support | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Native in-app messaging SDK for mobile apps | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.4/5 |
Helpshift (Custom pricing) and Kustomer ($89-$139/user) serve enterprise customer support with different specializations - mobile-first in-app support versus comprehensive CRM integration.
Feature Comparison
Helpshift specializes in in-app messaging, mobile SDKs, and app-specific support workflows. Kustomer focuses on unified customer timelines, advanced automation, and cross-channel CRM integration.
Pricing Comparison
Helpshift's custom pricing model allows tailored enterprise solutions. Kustomer's transparent $89-$139/user pricing provides predictable costs for comprehensive customer service platforms.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Helpshift excels in mobile app customer support with in-app messaging, while Kustomer provides superior omnichannel CRM integration and customer data unification.
Choose Helpshift for mobile app-focused support or Kustomer for omnichannel CRM-integrated workflows. Consider Converge at $49/mo flat rate for unified customer communication across all channels.
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