Gladly vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Whelp |
|---|---|---|
| Starting Price | From $180/seat/mo | From $79/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Unified customer timeline showing all interactions across channels | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | N/A |
Gladly ($180-$210/user) and Whelp ($0-Custom) represent opposite ends of the customer support pricing spectrum with different feature approaches.
Feature Comparison
Gladly excels in customer-centric support with conversation continuity, customer timeline, and personalized service. Whelp provides omnichannel support, live chat, ticketing, and automation features at more accessible pricing.
Pricing Comparison
Whelp starts free with custom enterprise options, making it accessible for all business sizes. Gladly's $180-$210/user pricing targets large enterprises with substantial support budgets.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Whelp offers superior value with free plans and custom pricing, while Gladly provides premium customer-centric features at enterprise-level costs.
Choose Whelp for cost-effective omnichannel support or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Whelp comparisons.