Gladly vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Kustomer |
|---|---|---|
| Starting Price | From $180/seat/mo | From $89/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Unified customer timeline showing all interactions across channels | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.4/5 |
Gladly ($180-$210/user) and Kustomer ($89-$139/user) are enterprise customer service platforms with different approaches to conversation management and customer data integration.
Feature Comparison
Gladly focuses on person-based conversations across all channels with continuous customer context. Kustomer emphasizes unified customer profiles, advanced automation, and deep CRM integration capabilities.
Pricing Comparison
Kustomer's $89-$139/user pricing provides better value for CRM-integrated support. Gladly's $180-$210/user premium pricing includes advanced conversation continuity and customer journey features.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Kustomer offers better value with comprehensive CRM integration at lower pricing, while Gladly provides superior conversation continuity and customer-centric support experiences.
Choose Kustomer for CRM-integrated support workflows or Gladly for premium conversation-centric customer experiences. Consider Converge at $49/mo flat rate for unified customer communication without enterprise-level complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Kustomer comparisons.