CM.com vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Gladly |
|---|---|---|
| Starting Price | From $83/seat/mo | From $180/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Enterprise brands wanting people-centered customer service |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Unified customer timeline showing all interactions across channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.7/5 |
CM.com (Free-Custom) and Gladly ($180-$210/user) are customer communication platforms with vastly different pricing models and target markets.
Feature Comparison
CM.com provides omnichannel messaging, SMS, voice, and WhatsApp Business API integration. Gladly focuses on customer-centric support with conversation continuity, customer timeline, and personalized service features.
Pricing Comparison
CM.com starts free with pay-as-you-go options and custom enterprise pricing. Gladly's $180-$210/user pricing is significantly higher, targeting large enterprises with premium support budgets.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
CM.com offers better value with flexible pricing from free to custom enterprise, while Gladly targets premium enterprise customers with high per-user costs.
Choose CM.com for flexible, cost-effective omnichannel communication or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Gladly comparisons.