Acquire vs Kayako

Acquire and Kayako both target the customer communication space but serve different market segments. Acquire focuses on video-first customer engagement with co-browsing and screen sharing capabilities, while Kayako provides a traditional help desk experience with integrated live chat and ticket management.

The fundamental difference lies in their approach: Acquire emphasizes visual, real-time problem-solving, while Kayako prioritizes organized, trackable customer service workflows.

Acquire's standout feature is its video chat and co-browsing technology, allowing agents to see customers' screens and guide them through complex processes. This makes it particularly valuable for technical support, software onboarding, and troubleshooting scenarios.

Kayako excels in traditional support workflows with robust ticket management, automated routing, and comprehensive reporting. Its strength lies in organizing and tracking customer interactions across multiple channels in a unified interface.

While Acquire offers basic ticketing, its focus remains on real-time visual support. Kayako provides more comprehensive automation, SLA management, and knowledge base integration for self-service support.

Acquire typically starts around $500/month for small teams, reflecting its specialized video technology and target market of enterprise customers who need advanced visual support capabilities.

Kayako offers more accessible pricing at $15/month per agent, making it suitable for small to medium businesses. However, costs can scale quickly with larger teams, while Acquire's pricing often includes multiple concurrent sessions.

Consider the value of video support features against traditional help desk functionality when evaluating the price difference between these platforms.

Choose Acquire if you need advanced video support capabilities and handle complex technical issues requiring visual assistance. Choose Kayako if you prefer a proven help desk approach with comprehensive ticket management and multi-channel support.

Choose Acquire if: You regularly handle complex technical issues that benefit from visual assistance and your budget supports premium video support tools.

Choose Kayako if: You need comprehensive help desk functionality with predictable per-agent pricing and don't require specialized video support features.

For teams wanting modern customer communication without the complexity, Converge offers a streamlined solution at $49/month flat rate - combining essential support features without per-agent fees.