Acquire vs Help Scout

Acquire and Help Scout target different aspects of customer communication. Acquire focuses on real-time engagement with video chat and co-browsing starting at $25/agent/month, while Help Scout emphasizes comprehensive support management from free to $75/user/month.

The decision hinges on whether you prioritize visual communication tools or comprehensive support workflow management.

Acquire's standout feature is its visual communication suite, including video chat, screen sharing, and co-browsing capabilities. These tools excel for technical support, sales demonstrations, and complex problem-solving scenarios.

Help Scout focuses on traditional support channels with exceptional email management, conversation threading, and team collaboration features. Its knowledge base and customer satisfaction tools are particularly well-developed.

While both offer live chat, Acquire's chat includes visual elements and real-time collaboration tools, whereas Help Scout emphasizes conversation history and seamless handoffs between team members.

Acquire's pricing starts at $25/agent/month for basic plans, with custom enterprise pricing for advanced features. The cost includes video chat and co-browsing capabilities that typically require separate tools.

Help Scout offers more pricing flexibility with a free plan for small teams, then $20, $40, and $75/user/month. All tiers include core support features with higher plans adding automation and advanced analytics.

For teams needing visual support tools, Acquire's pricing can be cost-effective compared to combining multiple solutions, while Help Scout provides better value for traditional support operations.

Choose Acquire if you need video chat, screen sharing, and visual support tools for complex customer interactions. Choose Help Scout if you want polished email management, team collaboration, and comprehensive support workflows.

Choose Acquire if: You regularly handle complex technical issues, need visual communication tools, or work in industries where screen sharing is essential.

Choose Help Scout if: You prioritize email-based support, need excellent team collaboration features, or want a proven solution with extensive integrations.

For teams seeking comprehensive support features without per-user pricing complexity, Converge offers email, chat, and knowledge base functionality at a flat $49/month rate.