Acquire vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Gladly |
|---|---|---|
| Starting Price | From $500/mo | From $180/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Enterprise brands wanting people-centered customer service |
| Standout Feature | Video calling and cobrowsing for technical support | Unified customer timeline showing all interactions across channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.7/5 |
Acquire and Gladly both target enterprise customers but with different value propositions. Acquire emphasizes visual engagement tools and co-browsing capabilities, while Gladly focuses on conversation-centric customer relationship management.
The choice depends on whether you prioritize Acquire's visual support tools and competitive pricing or Gladly's advanced conversation management at premium rates.
Feature Comparison
Acquire specializes in visual customer support with co-browsing, screen sharing, and video chat capabilities. These tools excel for technical support scenarios where seeing the customer's screen accelerates problem resolution.
Gladly's strength lies in conversation management, creating unified customer timelines that span all communication channels. Every interaction becomes part of one continuous relationship rather than isolated tickets.
Acquire shines for technical support teams needing visual tools, while Gladly excels for relationship-focused support requiring conversation continuity.
Pricing Comparison
Acquire offers more accessible enterprise pricing at $25 per agent monthly with custom options, while Gladly costs $180-$210 per user monthly. For a 10-agent team, Acquire costs $250 monthly versus Gladly's $1,800-$2,100.
Acquire's pricing makes enterprise features accessible to mid-market companies, while Gladly's premium pricing targets large enterprises with substantial support budgets.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Choose Acquire if you need visual support tools like co-browsing and screen sharing at competitive enterprise pricing. Choose Gladly if conversation continuity and unified customer timelines justify the premium investment.
Choose Acquire if: You need visual support tools, handle technical customer issues, or want enterprise features at mid-market pricing.
Choose Gladly if: You prioritize conversation continuity, manage complex customer relationships, and have budget for premium conversation management.
Consider Converge at $49/month flat rate if you want modern support features without the complexity of visual tools or the premium cost of advanced conversation management.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Gladly comparisons.