SurveyMonkey + Converge

SurveyMonkey is the world's leading online survey platform, trusted by millions of users to collect feedback, conduct market research, and gather insights that drive business decisions. With over 20 years of experience in survey methodology, SurveyMonkey provides scientifically-backed survey templates and advanced analytics that help organizations collect reliable, actionable data.

The platform combines ease of use with sophisticated research capabilities, offering everything from simple feedback forms to complex market research studies. SurveyMonkey's extensive question types, advanced logic features, and professional analysis tools make it the go-to choice for businesses, researchers, and organizations that need to understand their audiences and make data-driven decisions.

Customer Satisfaction & Experience Research: Measure customer satisfaction, Net Promoter Score (NPS), and customer experience metrics with professionally designed survey templates and benchmarking data. Organizations can track satisfaction trends over time, identify improvement opportunities, and compare their performance against industry standards to enhance customer relationships and retention.

Market Research & Product Development: Conduct comprehensive market research studies including concept testing, product feedback, and competitive analysis using SurveyMonkey's advanced survey logic and statistical analysis tools. Businesses can validate product ideas, understand market demand, and gather insights that inform product development and go-to-market strategies with confidence.

Employee Engagement & HR Analytics: Assess employee satisfaction, engagement levels, and organizational culture through anonymous surveys and pulse checks that provide honest feedback about workplace conditions. HR teams can identify areas for improvement, track engagement trends, and make data-driven decisions about policies, benefits, and workplace initiatives that improve employee retention and productivity.

Survey Design & Configuration: Create your survey using SurveyMonkey's question bank and professionally designed templates that follow survey best practices for your specific use case. Configure question types, logic flows, and randomization settings to ensure unbiased data collection, then customize the survey appearance and branding to match your organization's identity and improve response rates.

Distribution & Response Collection: Set up multiple distribution channels including email invitations, web links, social media sharing, and embedded surveys to reach your target audience effectively. Configure response collection settings including anonymous responses, response limits, and survey closing dates, then monitor response rates and send reminder emails to maximize participation and data quality.

Analysis & Reporting Setup: Configure automated analysis features including cross-tabulation, statistical significance testing, and trend analysis to extract meaningful insights from your survey data. Set up custom dashboards and automated reports that can be shared with stakeholders, and integrate SurveyMonkey with your business intelligence tools to incorporate survey insights into broader organizational reporting and decision-making processes.