Collision Detection
Converge Team
Preventing multiple agents from responding to the same ticket simultaneously
Understanding Collision Detection
Collision Detection is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, collision detection plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective collision detection in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing