Whelp vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Whelp | Zendesk |
|---|---|---|
| Starting Price | From $79/seat/mo | From $89/seat/mo |
| Best For | SMEs and businesses needing comprehensive omnichannel support with AI automation | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | N/A | 4.3/5 |
Whelp and Zendesk represent two different approaches to customer support platforms. Whelp offers custom pricing starting from $0, targeting SMEs with omnichannel support needs, while Zendesk provides enterprise-grade features at $55-$169 per agent monthly with a 4.3/5 G2 rating.
This comparison examines their pricing models, feature sets, and ideal use cases to help you choose the right platform for your business.
Feature Comparison
Whelp excels in omnichannel support with AI-powered features, making it ideal for businesses wanting modern customer engagement tools at an affordable price point.
Zendesk offers over 1000 integrations and maintains HIPAA/SOC2 compliance, providing enterprise-level security and connectivity that established businesses require.
The trade-off is between Whelp's innovative, cost-effective approach versus Zendesk's proven, comprehensive ecosystem.
Pricing Comparison
Whelp's custom pricing starting from $0 makes it highly accessible for small to medium enterprises, offering significant cost advantages for growing teams.
Zendesk's $55-$169 per agent monthly pricing can become expensive as teams scale, but provides predictable enterprise-grade service levels.
The per-agent model means costs increase linearly with team growth, while Whelp's custom approach may offer more flexibility for budget-conscious businesses.
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Whelp if you're an SME seeking affordable omnichannel support with AI features and don't mind working with a newer platform. Choose Zendesk if you need extensive integrations, compliance certifications, and can justify per-agent pricing.
Choose Whelp if: You're an SME needing affordable omnichannel support with AI features and can work with a newer platform with limited reviews.
Choose Zendesk if: You require 1000+ integrations, HIPAA/SOC2 compliance, and can manage complex setup with per-agent pricing.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing a middle ground between Whelp's affordability and Zendesk's scalability without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Whelp comparisons and all Zendesk comparisons.