HappyFox vs Converge

HappyFox is a help desk solution popular among IT teams for its asset management capabilities. However, it focuses on traditional support channels and lacks integration with modern messaging platforms that customers increasingly prefer.

HappyFox excels in asset management and IT support workflows, but lacks support for modern messaging platforms. While it handles email and chat well, it doesn't integrate with WhatsApp, Telegram, Instagram, or Discord that customers use daily.

HappyFox's Team plan at $49/agent/month is the comparable tier for multi-brand support and role permissions. For a 3-agent team, this costs $147/month; for 5 agents, $245/month. The Pro plan at $99/agent reaches $297/month for 3 agents or $495/month for 5 agents.

Critical hidden costs: Chat, AI assistants, and Workflow automation are sold separately from the help desk plans. Annual billing is required for most plans.

Converge offers flat $49/month pricing with up to 15 team members and all features included. A team of 5 pays the same as a team of 1—making costs predictable regardless of growth.

HappyFox works well for IT support teams needing asset management, but is expensive and doesn't support modern messaging channels like WhatsApp, Telegram, or Instagram that Converge handles.

Choose HappyFox if you specifically need IT asset management features. Choose Converge for better pricing, modern messaging support, and up to 15 agents across all popular communication channels.