Gladly vs Helpshift
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Helpshift |
|---|---|---|
| Starting Price | From $180/seat/mo | From $150/mo |
| Best For | Enterprise brands wanting people-centered customer service | Mobile apps needing in-app customer support |
| Standout Feature | Unified customer timeline showing all interactions across channels | Native in-app messaging SDK for mobile apps |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.3/5 |
Gladly ($180-$210/user) and Helpshift (Custom pricing, mobile-focused) are customer service platforms with different approaches to conversation management and mobile support.
Feature Comparison
Gladly focuses on person-based conversations across all channels with continuous customer context. Helpshift specializes in mobile-first support with in-app messaging, knowledge base, and automated workflows for mobile applications.
Pricing Comparison
Helpshift offers custom pricing based on mobile app requirements. Gladly's $180-$210/user pricing includes premium conversation management and omnichannel support features.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Verdict
Helpshift excels in mobile customer support with in-app messaging, while Gladly provides superior omnichannel conversation continuity for traditional support channels.
Choose Helpshift for mobile app customer support or Gladly for comprehensive omnichannel conversation management. Consider Converge at $49/mo flat rate for unified customer communication without enterprise complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Helpshift comparisons.