Acquire vs Twilio Flex
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Twilio Flex |
|---|---|---|
| Starting Price | From $500/mo | From $150/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Large enterprises with dedicated development teams and complex contact center needs |
| Standout Feature | Video calling and cobrowsing for technical support | Programmable contact center with unlimited customization |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.3 |
Acquire and Twilio Flex serve different segments of the customer support market. Acquire provides ready-to-use live chat and co-browsing solutions, while Twilio Flex offers a programmable contact center platform for custom implementations.
Twilio Flex is designed for developers and enterprises needing highly customizable contact center solutions. Acquire targets businesses wanting immediate deployment of advanced support tools without extensive development work.
Feature Comparison
Acquire provides out-of-the-box co-browsing, screen sharing, video chat, and live chat with minimal configuration required. It's optimized for immediate deployment and ease of use.
Twilio Flex offers a programmable contact center platform where every aspect can be customized through APIs and SDKs. It supports voice, SMS, chat, and video but requires significant development effort to implement.
The fundamental difference: Acquire is a complete solution ready for immediate use, while Twilio Flex is a platform for building custom contact center experiences.
Pricing Comparison
Acquire pricing starts around $500/month per agent with tiered plans based on features. Costs are predictable but can become expensive for larger teams.
Twilio Flex charges per agent hour ($150/month per agent) plus usage fees for channels, storage, and API calls. Development and implementation costs add significantly to the total investment.
Factor in development time and resources: Acquire offers faster ROI with immediate deployment, while Flex requires substantial upfront investment but offers unlimited customization.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Twilio Flex
Pros
- ✓ Highly customizable platform
- ✓ Strong developer ecosystem
- ✓ Reliable infrastructure
Cons
- ✗ Extremely expensive per agent
- ✗ Complex setup requiring developers
- ✗ Usage-based charges add up quickly
Verdict
Choose Acquire if you want plug-and-play co-browsing and visual support tools with minimal setup time. Choose Twilio Flex if you have development resources and need a fully customizable contact center platform.
Choose Acquire if: You need advanced support tools deployed quickly without development overhead, and can justify the per-agent costs for immediate value.
Choose Twilio Flex if: You have development resources, need extensive customization, and want to build a tailored contact center experience.
For businesses seeking essential customer support features without the complexity or high costs, Converge at $49/month flat rate provides a straightforward alternative that balances functionality with affordability.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Twilio Flex comparisons.