Helpshift vs Mevrik
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | Mevrik |
|---|---|---|
| Starting Price | From $150/mo | From $49/seat/mo |
| Best For | Mobile apps needing in-app customer support | Enterprise teams needing AI-powered omnichannel support with translation |
| Standout Feature | Native in-app messaging SDK for mobile apps | AI translation and sentiment analysis for global support teams |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.5/5 |
Helpshift (Custom pricing, G2 4.3, mobile SDK focus) and Mevrik ($37-$116/user, G2 4.5, AI-powered) serve different customer support needs. This comparison examines their specializations, pricing approaches, and ideal use cases.
While Helpshift specializes in mobile app support with SDK integration, Mevrik focuses on AI-powered automation across multiple channels.
Feature Comparison
Helpshift excels in mobile app support with native SDK integration, in-app messaging, and mobile-optimized workflows designed specifically for app developers and mobile-first businesses.
Mevrik provides AI-powered features including intelligent routing, automated responses, and predictive analytics across web, mobile, and other channels with modern automation capabilities.
Both offer multi-channel support, but Helpshift specializes in mobile experiences while Mevrik emphasizes AI-driven efficiency across all touchpoints.
Pricing Comparison
Helpshift uses custom pricing based on specific requirements, which can provide tailored solutions but lacks pricing transparency and may involve lengthy sales processes.
Mevrik's $37-$116/user transparent pricing allows for easier budgeting and scaling, with AI features included that may reduce support workload.
Consider the importance of pricing predictability versus custom mobile features when evaluating these options.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Mevrik
Pros
- ✓ Comprehensive AI features including translation
- ✓ Good WhatsApp and Telegram support
- ✓ Sentiment analysis for prioritization
Cons
- ✗ Per-user pricing can be expensive
- ✗ Complex feature set for small teams
- ✗ Limited G2 reviews for assessment
Verdict
Choose Helpshift if mobile app support and SDK integration are critical requirements. Choose Mevrik if you need AI automation and transparent pricing across channels.
Choose Helpshift if: Mobile app support is primary, you need SDK integration, or have specific mobile-first requirements.
Choose Mevrik if: You want AI automation, transparent pricing, or need efficient support across multiple channels beyond mobile.
For comprehensive customer communication with clear pricing, consider Converge at $49/mo flat - delivering full support capabilities without custom pricing complexity.
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