Helpshift vs Intercom

Helpshift and Intercom serve different segments of customer support, with Helpshift specializing in mobile app and gaming support while Intercom provides a comprehensive conversational platform for web and mobile businesses.

Helpshift targets mobile-first companies needing in-app support experiences, whereas Intercom focuses on businesses wanting to integrate support with marketing and customer success initiatives.

Helpshift excels at mobile-native support with in-app messaging, push notifications, and mobile-optimized workflows. It offers strong automation for common gaming and app issues, with features like smart intents and dynamic forms that adapt based on user context.

Intercom provides a broader platform including live chat, help desk, knowledge base, and marketing automation. It focuses on conversational experiences across web and mobile, with strong segmentation and proactive messaging capabilities for customer lifecycle management.

The key distinction is specialization: Helpshift optimizes specifically for mobile app support scenarios, while Intercom offers a comprehensive customer platform across all touchpoints.

Helpshift uses custom pricing based on app size, support volume, and required features. This enterprise approach often results in higher costs but includes dedicated support and mobile-specific optimizations.

Intercom charges $29-$132 per seat monthly with transparent pricing tiers. While potentially more expensive for large teams, the pricing is predictable and includes access to the full platform without custom negotiations.

For mobile-focused companies with high support volumes, Helpshift's custom pricing may offer better value. For businesses wanting transparent pricing and broader functionality, Intercom provides more predictable costs.

Choose Helpshift if you're a mobile app or gaming company needing specialized in-app support with automation. Choose Intercom if you want a full customer platform combining support, marketing, and engagement tools.

Choose Helpshift if: You're building mobile apps or games and need specialized in-app support with mobile-native automation features.

Choose Intercom if: You want a complete customer platform with support, marketing, and engagement tools across web and mobile channels.

Consider Converge as a cost-effective alternative at $49/month flat rate - it provides essential customer support features without mobile specialization or marketing automation complexity.