HappyFox vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | HappyFox | Whelp |
|---|---|---|
| Starting Price | From $49/seat/mo | From $79/seat/mo |
| Best For | IT teams and businesses requiring asset management with traditional support | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Integrated asset management for IT support | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | N/A |
HappyFox and Whelp serve different segments of the customer support market. HappyFox offers a comprehensive suite including help desk, live chat, and knowledge base in an integrated package, while Whelp specializes in omnichannel communication with advanced team collaboration features.
The choice between these platforms often depends on whether you prefer an all-in-one solution with multiple products or a focused platform that excels specifically at modern customer communication channels.
Feature Comparison
HappyFox provides a complete ecosystem with help desk, live chat, knowledge base, and even phone support capabilities. Its workflow automation is robust, with custom fields, SLA management, and detailed reporting across all modules.
Whelp focuses intensively on communication channels, offering native WhatsApp Business integration, Instagram DM support, and Facebook Messenger handling. Its strength lies in unified inbox management and real-time agent collaboration features.
HappyFox excels in traditional enterprise features like LDAP integration, advanced user roles, and comprehensive audit trails, while Whelp prioritizes modern communication workflows and team productivity tools.
Pricing Comparison
HappyFox starts at $14/agent/month for basic help desk functionality, with live chat and advanced features requiring higher tiers up to $69/agent/month. The modular approach allows gradual feature adoption but can increase costs significantly.
Whelp's $39/agent/month includes all omnichannel features from the start, making it more expensive initially but potentially more cost-effective for teams needing full functionality without tier upgrades.
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose HappyFox if you need an integrated suite of support tools, value extensive customization options, and prefer traditional ticketing workflows. Choose Whelp if omnichannel communication, real-time collaboration, and modern messaging channels are your primary focus.
Choose HappyFox if: You need a comprehensive support suite with traditional ticketing, value extensive customization options, and prefer modular pricing that scales with feature adoption.
Choose Whelp if: Modern communication channels are essential, real-time team collaboration is a priority, and you prefer all features included at a single price point.
Alternative consideration: For teams seeking comprehensive customer communication without the complexity of modular pricing or high per-agent costs, Converge provides full functionality at a flat $49/month rate.
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