Acquire vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Kustomer |
|---|---|---|
| Starting Price | From $500/mo | From $89/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Video calling and cobrowsing for technical support | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.4/5 |
Acquire and Kustomer represent two different philosophies in customer support software. Acquire offers flexible pricing starting at $25 per agent monthly with custom enterprise options, while Kustomer positions itself as a premium solution at $89-$139 per user monthly.
Both platforms maintain strong G2 ratings of 4.4/5, but serve different market segments with distinct feature sets and pricing strategies.
Feature Comparison
Acquire excels in providing comprehensive omnichannel support including live chat, video calling, and co-browsing capabilities. Their screen sharing and real-time collaboration tools make them particularly strong for technical support scenarios.
Kustomer focuses heavily on CRM integration and customer timeline views, offering robust automation and workflow management. Their strength lies in creating unified customer profiles across all touchpoints.
The key difference is Acquire's emphasis on real-time interaction tools versus Kustomer's focus on customer data unification and automated workflows.
Pricing Comparison
Acquire's pricing starts at $25 per agent monthly, making it significantly more accessible for smaller teams. Their custom enterprise pricing allows for negotiation based on specific needs and scale.
Kustomer's $89-$139 per user monthly pricing reflects their positioning as an enterprise solution. This higher cost includes more advanced CRM features and automation capabilities out of the box.
For teams under 10 agents, Acquire offers substantial cost savings. However, larger enterprises might find Kustomer's included features justify the premium.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Choose Acquire if you need cost-effective multi-channel support with flexible pricing. Choose Kustomer if you require enterprise-grade CRM integration and can justify the premium pricing.
Choose Acquire if: You need affordable multi-channel support with strong real-time interaction tools and flexible pricing for growing teams.
Choose Kustomer if: You require enterprise-grade CRM integration, advanced automation, and have budget for premium customer support software.
For teams seeking a middle ground, consider Converge at $49/month flat rate, offering modern customer communication without per-agent fees or enterprise complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Kustomer comparisons.