Acquire vs Comm100

Acquire and Comm100 both offer comprehensive customer engagement platforms, but with different strengths and target markets. Acquire focuses on video-first customer support with co-browsing and screen sharing capabilities, while Comm100 provides a full omnichannel suite with strong emphasis on chat automation and AI-powered features.

The key differentiator is Acquire's visual support approach versus Comm100's automation-heavy methodology for handling customer interactions at scale.

Acquire's signature feature is its video chat and co-browsing functionality, allowing agents to see exactly what customers see and guide them through complex processes in real-time. This visual approach is particularly valuable for technical support, onboarding, and troubleshooting scenarios.

Comm100 excels in automation with sophisticated chatbot builders, intent recognition, and seamless handoffs between bots and human agents. Its AI capabilities include sentiment analysis, automatic language detection, and predictive routing based on conversation context.

Both platforms offer omnichannel support, but Acquire focuses on rich media interactions while Comm100 emphasizes workflow automation and efficiency optimization across all channels.

Acquire's pricing starts at $500 per month for up to 4 agents, with additional agents at $125 each. This higher price point reflects its specialized video and co-browsing technology, making it more suitable for businesses where visual support justifies the premium.

Comm100 offers more flexible pricing starting at $31 per agent per month for live chat, with omnichannel plans at $51 per agent. Enterprise features and AI capabilities are available in higher tiers, with custom pricing for large deployments.

Acquire's pricing model works better for smaller, specialized teams that need visual support capabilities, while Comm100's per-agent pricing scales more efficiently for larger support organizations.

Choose Acquire if you need visual support capabilities like video chat and co-browsing for complex technical support scenarios. Choose Comm100 if you prioritize advanced chatbot automation and comprehensive omnichannel management with AI-driven insights.

Choose Acquire if: You provide technical support, software onboarding, or complex product demonstrations where visual communication significantly improves resolution rates and customer satisfaction.

Choose Comm100 if: You need comprehensive omnichannel support with advanced automation, AI-powered insights, and the ability to handle high conversation volumes efficiently across multiple channels.

For teams seeking essential omnichannel features without the complexity of video support or advanced AI, Converge provides a streamlined solution at $49/month flat rate, focusing on core messaging functionality without per-agent fees.