Migration Guide for Small Teams
Converge Team
Part of the Userlike migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Userlike.
Small Team Migration from Userlike (Lime Connect)
Lime Connect's bundled seat model creates painful jumps for small teams. The Free plan allows only 1 operator with website chat only. The Team plan at €90/month includes 4 seats — but the moment you need a 5th agent, you're forced to the €290/month Corporate plan.
The 4-Seat Ceiling
Lime Connect's Team plan bundles exactly 4 seats at €90/month (annual billing) or €130/month (monthly). You can't add a single extra seat — the next option is Corporate at €290/month for 10 seats. A team growing from 4 to 5 agents faces a €200/month price increase (222% more) for one additional person. This makes the 4-5 agent transition point one of the steepest pricing cliffs in the customer support software market.
AI Costs Add Up Fast
Lime Connect's AI features aren't included — they're separate add-ons. AI Copilot (reply suggestions, conversation summaries) costs €19/month per operator. For a 4-person team on Team: €76/month extra. AI Agent (autonomous chatbot) costs €99/month for 100 conversations — a small team handling 25 conversations/day exhausts this in 4 days. These add-ons can nearly double your base plan cost.
Free Plan Is Too Limited
The Free plan includes only 1 seat with website chat only — no WhatsApp, no Telegram, no Messenger, no email, no API access. It's useful for testing the widget but not for running a real support operation. Most small teams discover they need the Team plan within days.
Same-Day Migration Plan
Morning: Sign up for your new platform, connect messaging channels (Telegram bot token, Messenger/Instagram via OAuth, WhatsApp via OAuth — each takes 2-5 minutes). Remove the Lime Connect Website Messenger snippet from your site and install your new chat widget. Copy your top Message Templates into Quick Replies. Afternoon: Invite your team, run a 30-minute walkthrough of the inbox and key features. Start handling new conversations on the new platform while finishing open threads in Lime Connect.
Cost Impact
A 4-person team on Lime Connect Team with AI Copilot: €90 + (4 × €19) = €166/month (~$180/mo) on annual billing. Need a 5th agent? Corporate + Copilot: €290 + (5 × €19) = €385/month (~$418/mo). Converge is $49/month flat for up to 15 agents with AI reply suggestions included — saving $1,572-$4,428/year depending on team size, with room to grow to 15 agents at no additional cost.
Lime Connect offers a 14-day free trial with Corporate-level features, which lets you evaluate the platform without committing. But once the trial ends, the pricing reality sets in — especially if your team size doesn't fit neatly into the 4-seat or 10-seat bundles.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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