Migration Guide for E-commerce Teams
Converge Team
Part of the Userlike migration guide
How e-commerce support teams can migrate from Userlike while maintaining customer service quality.
E-commerce Migration from Userlike (Lime Connect)
Lime Connect has strong e-commerce capabilities — WhatsApp Campaigns for marketing, registration mode for lead capture in the Website Messenger, video calls for product consultations, and proactive chat to engage visitors at key moments. Migrating means replacing these features while maintaining customer communication quality.
Website Messenger for Product Pages
Lime Connect's Website Messenger includes e-commerce-relevant features: registration mode (collecting customer email/phone before chat starts — useful for lead capture on product pages), quick links (custom buttons linking to product categories, shipping info, or return policies), and proactive chat (automatically engaging visitors who spend time on high-value pages). To migrate: remove the Lime Connect widget snippet and install your new platform's chat widget. Recreate quick links as FAQ entries or suggested messages. The proactive engagement behavior may need to be configured through auto-reply rules instead.
WhatsApp Campaigns for Marketing
If you used Lime Connect's WhatsApp Campaigns (€39/mo add-on) for product promotions, newsletters, and sale announcements, this is a significant feature to evaluate. Lime Connect supports segmented audiences, interactive media content, scheduled sends, and performance analytics. Export your subscriber list and campaign templates before canceling. Note: most messaging-focused support platforms don't offer WhatsApp marketing — you may need a separate tool for campaigns, or accept that WhatsApp becomes a support-only channel on your new platform.
Video Calls for Product Demos
Lime Connect's built-in video calls with screen sharing (Team plan and above) let agents switch from chat to video for complex product consultations — useful for high-value items where customers need visual guidance. Most messaging-focused platforms don't include video calling. If this feature is critical for your sales process, plan an alternative: schedule video calls through a separate tool (Zoom, Google Meet) and share the link in the chat conversation.
Connect AI for Product Questions
If you used Lime Connect's AI Agent to handle product FAQs, shipping queries, and return processes automatically, the shift to agent-assisted AI suggestions means your team will handle more conversations directly. Export your AI knowledge base content (product descriptions, FAQ answers, policies) so you can use it to configure FAQ entries in your new chat widget or as reference material for AI features.
Peak Season Timing
Don't migrate during Black Friday, holiday sales, or your busiest selling period. Plan the switch during a calm period — mid-January through February is ideal for most e-commerce businesses. Give your team at least one week of running both platforms in parallel before decommissioning Lime Connect. Migrate the website widget first (quick swap), then messaging channels one by one.
Tip: If Lime Connect's Click-to-WhatsApp ads (Facebook/Instagram ads that open WhatsApp conversations) are part of your marketing funnel, you can keep using these — they're tied to your WhatsApp Business number, not to Lime Connect. Just ensure the number is connected to your new platform before the ads run.
Need the full migration guide?
This page covers migration guide for e-commerce teams specifically. For the complete step-by-step migration process:
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