Migration Guide for Small Teams
Converge Team
Part of the Tidio migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Tidio.
Small Team Migration from Tidio
Tidio's conversation-based pricing model and hard 10-seat limit on all self-service plans make it a platform that small teams can outgrow quickly — especially as chat volume or team size increases.
The 10-Seat Wall
All Tidio self-service plans — Free, Starter, and Growth — cap your team at 10 agents maximum. Unlike platforms that offer per-seat add-ons, Tidio has no option to add an 11th seat without jumping to the Plus plan at $749/month. For small teams growing from 10 to 12 agents, that's a price increase from ~$59/month (Growth) to $749/month — a 12× jump because of two additional seats. In seasonal businesses (e-commerce during holidays), this means paying enterprise rates for temporary staffing needs.
Conversation Limits Hit Small Teams Hard
The Free plan allows 50 conversations per month — gone in a few days for any active business. Starter offers 100 conversations for $29/month — roughly two weeks of breathing room. Growth starts at $59/month for 250 conversations, which works for low-volume teams but becomes expensive as you scale. Each "billable conversation" counts when a human agent replies, so teams handling 300+ support requests monthly are already at the upper Growth tiers ($149–$349/month) before adding Lyro AI or Flows.
Same-Day Migration Plan
Morning: Sign up for your new platform, connect messaging channels (WhatsApp, Messenger, email — each takes 2–5 minutes), and recreate your top 10–15 macros as Quick Replies. Remove the Tidio widget from your website and install your new platform's chat widget. Afternoon: Invite your team, run a 30-minute walkthrough of the inbox, and start handling conversations. By end of day, new conversations flow into your new platform while you finish any remaining open items in Tidio.
Cost Impact
A 5-agent team on Tidio Growth (250 conversations) + Lyro AI (50 conversations) + Flows (2,000 visitors): $59 + $39 + $29 = $127/month. Adding branding removal: $147/month. On Converge at $49/month flat for up to 15 agents with AI suggestions included, that same team saves $936–$1,176/year — meaningful savings for a small business, with no conversation caps and room to grow to 15 agents without a price increase.
What Small Teams Won't Miss
Many of Tidio's premium features target mid-market stores: departments (Plus only), multiproject (Plus only), custom analytics (Plus only), and advanced Copilot (Premium only). A 3–8 person support team typically needs fast messaging, smart routing, and AI suggestions — not enterprise governance features. The three-quota billing complexity (conversations + AI + Flows) also disappears when your platform includes all features at a single price point.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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