Migrating from Tawk.to to Gorgias

Converge Converge Team
•

Comparing Tawk.to and Gorgias to help you decide if switching makes sense for your team.

Feature
Tawk.to
Gorgias
Starting Price
From $29/mo
From $10/mo
Pricing Model
Flat rate
Usage-based
Best For
Businesses needing free website live chat
Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities
Free Plan
Yes
No
Standout Feature
Completely free with up to 15 agents and full features
Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform

What are Tawk.to's strengths and limitations?

Tawk.to's strengths cluster around its standout capability for its target customer base, while its limitations cluster around pricing-model fit at smaller team sizes and channel-coverage gaps versus a messaging-first inbox.

Lists below are drawn from aggregated G2 and Capterra reviews plus our customer-pipeline data.

Strengths

  • Completely free
  • Up to 15 agents
  • Full-featured
  • Easy setup

Limitations

  • Website chat only
  • No messaging platforms
  • Branding on free plan

What are Gorgias's strengths and limitations?

Gorgias's strengths cluster around its standout capability — what makes it a credible upgrade destination for teams currently on Tawk.to. Its limitations cluster around pricing-model fit at smaller team sizes and channel-coverage gaps.

Check whether Gorgias's limitations would create the same pain points you're already trying to escape on Tawk.to.

Strengths

  • Excellent ecommerce platform integrations with order management capabilities
  • Powerful automation and AI features that reduce manual work
  • Unified inbox that consolidates all customer communications
  • No per-agent pricing model allows up to 15 team members

Limitations

  • Pricing can become expensive for high-volume support teams
  • Complex setup process for advanced automation rules
  • Limited notification options for new tickets

How complex is migrating from Tawk.to to Gorgias?

Migrating from Tawk.to to Gorgias takes 2-5 business days of active work spread across a 1-2 week parallel-run period; complexity scales with channel count, automation depth, team size, and data-export compatibility.

Switching between support platforms typically takes 2-5 business days. Key factors that affect migration time:

Consider Converge as an Alternative

Before switching from Tawk.to to Gorgias, consider Converge: $49/month flat rate for up to 15 agents with native WhatsApp, Telegram, Messenger, Discord, and Zalo support. No per-seat fees.

Migrate from Tawk.to Tawk.to vs Converge

Ready to try Converge?

$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.

Start Free Trial

Migration Guides

Migrate from Tawk.to Migrate from Gorgias

Comparisons

Tawk.to vs Converge Gorgias vs Converge Tawk.to vs Gorgias