Migration Guide for Small Teams
Converge Team
Part of the Respond.io migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Respond.io.
Small Team Migration from Respond.io
Respond.io's Starter plan costs $79/month (annual billing) or $99/month (monthly) for 5 user seats and unlimited monthly active contacts. For small support teams of 2-5 agents, the trap isn't the contact count — it's the feature gates: the moment you need automation, broadcasts, or AI Agents, Starter's "unlimited contacts" becomes irrelevant and you're pushed onto Growth's metered MAC model.
The Feature-Gate-to-Meter Trap
Starter's unlimited MACs sound generous, but you can't reach those contacts proactively — no broadcasts, no workflows, no AI Agents (respond.io pricing page, 2026). The first plan that unlocks them, Growth at $159/mo, switches you to a metered model that starts at 1,000 MACs and bills $12 per additional 100. So the upgrade you take to get automation is also the upgrade that introduces a contact meter — costs then rise every time a campaign performs. Many small teams find themselves on a $159/mo plan with an overage line item within months of starting.
Feature Gates That Force Upgrades
On Starter, you don't get AI Agents, workflow automation, broadcast messaging, the Developer API, or advanced reports. These are all locked behind Growth ($159/mo). Need incoming/outgoing webhooks, SSO, or multiple workspaces? That's Advanced ($279/mo). A small team that wants basic automation — something as simple as routing conversations to the right agent — needs to jump from $79/mo to $159/mo. That's a 100% price increase for a single feature category.
What a 3-5 Agent Team Actually Pays
A 3-agent team on Respond.io Starter (annual): $79/mo — but with no workflows, broadcasts, or AI Agents. Need any of those? Growth: $159/mo, where the 1,000-MAC meter and $12-per-100 overage kick in. Add WhatsApp conversation fees: $30-50/mo. Total: $189-209/month for a team of 3. A 5-agent team on Growth (monthly billing): $199/mo + WhatsApp fees = $230-250/month. Once you're on Growth, the MAC meter means costs keep climbing as your business attracts more customers.
Same-Day Migration for Small Teams
Morning: Export contacts from Respond.io (Workspace Settings > Data settings > Data Export). Sign up for your new platform and connect channels — each takes 2-5 minutes. Set up quick replies and auto-routing rules. Afternoon: Invite your 3-5 team members, walk through the inbox together, and start handling live conversations. Small teams can realistically complete the full migration in a single business day.
Annual Savings
Switching from Respond.io Growth ($159/mo) saves ($159 - $49) × 12 = $1,320 per year. From Growth on monthly billing ($199/mo): ($199 - $49) × 12 = $1,800 per year. For a small team, that's a meaningful budget recovery — especially since you also eliminate contact caps and get support for additional channels like Discord and Zalo that Respond.io doesn't offer at any tier.
Simplified Administration
Small teams don't need complex permission hierarchies or multi-workspace setups. A simple three-role system (Owner, Admin, Agent) covers most small team structures without configuration overhead. You also avoid managing contact cap thresholds, monitoring MAC usage, and worrying about overage fees — concerns that Respond.io's usage-based model creates even for the smallest teams.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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