Migration Guide for Small Teams
Converge Team
Part of the LiveChat migration guide
Migration guide specifically for small support teams (2-10 agents) switching from LiveChat.
Small Team Migration from LiveChat
For teams of 2-10 agents, LiveChat's per-agent pricing is the primary pain point. A 5-person team on the Team plan costs $245/month (annual billing) for basic reporting — and the Starter plan's 60-day history limit and lack of reporting make it inadequate for real support operations.
The Small Team Pricing Problem
LiveChat's Starter plan at $19/agent seems affordable for a single agent, but it strips out essentials: no reporting, 60-day chat history, no file sharing, no chat tagging, and only one automated greeting. Most small teams need the Team plan ($49/agent) for usable features. That's $245/mo for 5 agents or $490/mo for 10 agents — on annual billing. Monthly billing is even higher ($59/agent = $295/mo for 5 agents). And that doesn't include ChatBot, HelpDesk, or KnowledgeBase — all separate products.
What You Lose (and Don't Need to Replace)
LiveChat's visitor tracking (100/400/1,000 visitors depending on plan) is a real-time feature tied to the LiveChat widget. You won't "migrate" this data — it resets with your new platform's widget. LiveChat's sales tracker and goals features are specific to their ecosystem and don't transfer. If you heavily used campaigns (automated greetings), document the triggers and conditions so you can recreate similar auto-reply rules elsewhere.
Same-Day Migration for Small Teams
Morning: Sign up for your new platform, export chat data from LiveChat (ReportsGenerate Report or Chats Exporter app), and connect your messaging channels one by one. Most channels (Messenger, Instagram, Telegram) take 2-5 minutes each. Afternoon: Invite your team, recreate canned responses as quick replies, configure auto-reply rules, and walk through the interface together. By end of day, you're handling conversations on the new platform.
Simplified Roles
LiveChat uses three roles: Owner, Administrator, Agent. Small teams rarely need complex permission hierarchies. Most alternative platforms offer similar role structures. If you used LiveChat's agent groups for routing, you can set up equivalent team-based routing on your new platform — but with a small team, you might find simple round-robin assignment sufficient.
Bottom line: Small teams feel per-agent pricing the hardest because every new hire directly increases software costs. Switching to a flat-rate platform removes the "should we add another agent?" cost calculation and lets you staff based on customer need, not budget constraints.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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