Migration Guide for E-commerce Teams
Converge Team
Part of the LiveChat migration guide
How e-commerce support teams can migrate from LiveChat while maintaining customer service quality.
E-commerce Migration from LiveChat
LiveChat has strong e-commerce integrations — native Shopify, WooCommerce, and BigCommerce plugins with product cards, sales tracking, and order details in chat. Migrating means replacing these specific features while maintaining customer service continuity during peak seasons.
LiveChat's E-commerce Strengths You're Replacing
LiveChat's Shopify and WooCommerce integrations show product cards in chat, display customer order history, and provide a sales tracker with goals. Agents can see what products a visitor is browsing in real-time and proactively offer help using campaigns (automated greetings) triggered by browsing behavior. The sales tracker connects chat conversations to completed purchases. These features are deeply integrated and won't have exact equivalents on every platform.
Widget Replacement
Deactivate the LiveChat plugin in your Shopify admin (Apps section), WooCommerce (PluginsDeactivate), or BigCommerce store. Install your new platform's chat widget — most support platforms offer Shopify apps, WooCommerce plugins, or universal JavaScript snippets. Test the new widget on a staging environment or a low-traffic page before going site-wide. Verify that the widget loads correctly on product pages, checkout, and mobile views.
Channel Coverage for E-commerce
E-commerce customers increasingly reach out via Instagram DMs, WhatsApp, and Facebook Messenger. LiveChat supports Messenger, Instagram, and WhatsApp natively, but lacks Telegram (marketplace-only), Discord, and Zalo. If you sell in Southeast Asian markets, Zalo integration (available on some platforms) opens a channel to millions of Vietnamese users. If you have a community-driven brand, native Discord support can handle post-purchase support and community management.
Timing Your Migration
Don't migrate during peak sales periods (Black Friday, holiday season, major promotions). Choose a quiet week when order volume and support ticket counts are low. Plan at least a 1-week parallel running period where both platforms are active — route new chat widget conversations to the new platform while finishing any open conversations in LiveChat.
Sales Tracking After Migration
If you relied on LiveChat's sales tracker to attribute revenue to chat conversations, check if your new platform offers equivalent analytics. Alternatively, use your e-commerce platform's native analytics (Shopify's order attribution, WooCommerce reports) to track whether support interactions correlate with completed purchases.
E-commerce tip: Before deactivating LiveChat, export your campaign configurations (automated greetings on product pages and cart pages). These proactive chat triggers are often responsible for a measurable percentage of support-assisted sales and should be recreated on your new platform.
Need the full migration guide?
This page covers migration guide for e-commerce teams specifically. For the complete step-by-step migration process:
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