Migration Guide for Small Teams
Converge Team
Part of the Gorgias migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Gorgias.
Small Team Migration from Gorgias
Gorgias's ticket-based pricing creates a unique problem for small teams: even with few agents, your bill depends on conversation volume. A 3-person team on the Starter plan ($10/mo for 50 tickets) can burn through their allocation in a single busy week, and every extra ticket costs $0.40.
The Volume Problem for Small Teams
Gorgias's Starter plan caps at 50 tickets/month with a maximum of 3 user seats. That's roughly 2 tickets per business day — barely enough for a store getting a handful of support emails. The Basic plan ($50/mo) gives you 300 tickets and unlimited users, but 300 tickets is still only about 15 per business day. For a growing store, the math quickly pushes you to Pro ($300/mo) or ongoing overage fees. A small team handling 500 tickets on Basic pays $50 + $80 overage = $130/month.
Same-Day Migration for Small Teams
Morning: Sign up for your new platform, connect your primary channels (email + one messaging channel), and set up 5-10 quick replies based on your most-used Gorgias Macros. Afternoon: Invite your 2-5 team members, walk through the interface together for 30 minutes, and start handling real conversations. By end of day: Your team is live on the new platform. Small teams with simple setups can realistically complete migration in a single day.
What Small Teams Won't Miss
Gorgias's advanced features — revenue statistics, complex Rule chains, Magento integration — are typically unused by small teams. Most small teams use Gorgias for the Shopify sidebar, email support, and basic live chat. If that describes your team, migration is straightforward because you're only using a fraction of Gorgias's capabilities. Focus on ensuring your email, chat widget, and Shopify admin workflow are set up in the new platform.
Cost Impact
A 3-person team on Gorgias Basic handling 500 tickets/month: $140/month ($1,680/year). The same team with occasional AI automation (100 resolutions): $140 + $90 AI = $230/month ($2,760/year). With a flat-rate platform at $49/month for up to 15 agents and unlimited conversations, annual savings range from $1,092 to $2,172 — meaningful for a small business budget.
Tip: Export your Gorgias ticket data before canceling, even if you don't plan to import it. Having a CSV backup of past customer interactions is useful for reference and ensures you don't lose institutional knowledge during the switch.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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