Migration Guide for Agencies
Converge Team
Part of the Gorgias migration guide
How agencies managing multiple clients can migrate from Gorgias to a more cost-effective platform.
Agency Migration from Gorgias
Gorgias offers a multi-store management feature that lets agencies manage multiple client ecommerce stores from a single helpdesk account. Agents can switch between stores, and each store has its own integrations, Views, and settings. The Agency Partner Program provides revenue share incentives. However, the ticket-based pricing multiplied across clients can become expensive.
Cost at Agency Scale
Gorgias charges per helpdesk account based on ticket volume. An agency managing 5 client stores, each handling 400 tickets/month: each on Basic ($50) + 100 overage tickets ($40) = $90/client = $450/month total. If clients need AI automation (200 resolutions each): add $180/client = $1,350/month. With flat-rate pricing at $49/month per client account, the same 5 clients cost $245/month — regardless of conversation volume. Annual savings: $2,460-$13,260 depending on AI usage.
Multi-Store vs Separate Accounts
Gorgias's multi-store feature lets you see all client stores in one dashboard, switch between them, and share agents across stores. When migrating, the equivalent is setting up each client as a separate company account on your new platform. This actually improves data isolation — clients' conversations, customer data, and analytics are completely siloed. The trade-off: you lose the unified admin dashboard and need to log into each client account separately.
Client-by-Client Migration
Migrate one client at a time, starting with your smallest or most flexible account. Set up their new platform account, connect their channels (chat widget on their Shopify store, email, social channels, WhatsApp if applicable), invite their dedicated agents, and run both platforms in parallel for 1-2 weeks. Once stable, move to the next client. This limits risk and lets your team learn on a low-stakes account before migrating larger clients with higher ticket volumes.
What Agencies Lose from Gorgias
The primary loss is Gorgias's centralized multi-store admin. You also lose the Shopify order sidebar for ecommerce clients, revenue statistics dashboards, and the Agency Partner Program revenue share. If your agency specializes in ecommerce brands that rely heavily on in-ticket order management, the Shopify sidebar is a significant workflow gap. Agencies that primarily handle pre-purchase and general support (not order management) will feel less impact.
Channel Expansion Opportunity
For agencies with clients who need channels Gorgias doesn't support — Telegram, Discord, Zalo — switching platforms unlocks new service offerings. You can pitch expanded channel coverage as a value-add to clients, especially those with international audiences (Zalo for Southeast Asia, Telegram for global markets) or community-driven brands (Discord). Each new channel you manage strengthens client retention.
Hybrid approach: Some agencies keep their highest-volume ecommerce clients on Gorgias (where the Shopify sidebar pays for itself in agent efficiency) and migrate smaller, messaging-heavy clients to a flat-rate platform. This reduces overall costs without losing Gorgias's ecommerce features where they're most valuable.
Need the full migration guide?
This page covers migration guide for agencies specifically. For the complete step-by-step migration process:
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