Migration Guide for Small Teams
Converge Team
Part of the Drift migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Drift.
Small Team Migration from Drift
Drift's $2,500/month minimum makes it one of the most expensive platforms for any team size — but for small teams of 2-10 people, the cost per person is staggering. At $2,500/month, a 5-person team pays $500 per agent monthly for a tool built for enterprise B2B sales, not small team customer support.
Why Small Teams Outgrow Drift
Drift is designed for enterprise B2B sales operations — account-based marketing, revenue acceleration, pipeline forecasting, and complex lead qualification playbooks. A 5-person support team doesn't need ABM targeting, AI-driven sales forecasting, or opportunity tracking. Most small teams use Drift for exactly one thing: the website chat widget. Paying $30,000/year for a chat widget and basic email is impossible to justify when alternatives exist at a fraction of the cost. Drift's own documentation and case studies target enterprise customers, not small businesses.
The Cost Reality
Drift Premium: $2,500/month ($30,000/year) — and that's the entry-level plan. For a 3-person team, that's $833 per agent per month. For a 5-person team, $500 per agent per month. For a 10-person team, $250 per agent per month. Drift's pricing doesn't scale down for smaller teams — the flat rate means small teams subsidize the per-seat value. Many small businesses report that they signed up for Drift expecting lower tiers to exist, only to find the $2,500/month minimum after a sales demo.
Same-Day Migration Plan
Morning: Sign up for your new platform. Remove the Drift chat widget from your website and install the new widget. Connect messaging channels (WhatsApp, Telegram, Messenger — each takes 2-5 minutes). Recreate your most-used Drift playbook responses as quick reply templates. Afternoon: Invite your team members, walk through the inbox together, and test each connected channel with a message. By end of day, your team is handling conversations on the new platform with more channels than Drift ever offered.
What Small Teams Gain by Leaving
Beyond the obvious cost savings ($29,412/year saved with a flat $49/month plan), small teams gain multi-channel support that Drift never offered: WhatsApp, Telegram, Discord, and Zalo alongside website chat. You gain AI reply suggestions included at no extra cost. You gain a simpler interface designed for support rather than sales qualification. And you eliminate the annual contract that locks you into paying $30,000 even if your needs change six months in.
Bottom line: Drift's feature set is designed for enterprise B2B sales teams with six-figure software budgets. If your team is under 10 people and your primary need is customer support across messaging channels, you're paying enterprise prices for features you'll never use.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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