Migration Guide for Small Teams
Converge Team
Part of the Deskpro migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Deskpro.
Small Team Migration from Deskpro
Deskpro's Team plan requires a minimum of 5 agents at $39/agent/month, setting a floor of $195/month — even if your team has only 3 people. Teams that need AI features (draft responses, sentiment analysis, intent detection) must jump to Professional at $59/agent/month with a minimum of 10 agents ($590/month floor).
Why Small Teams Outgrow Deskpro
The minimum agent requirements create an artificial cost floor. A 3-person team must pay for 5 agents ($195/month) on the Team plan — effectively paying for 2 phantom seats. If you need Deskpro AI capabilities, the Professional plan's 10-agent minimum means you're paying $590/month for a team of 3-5 people — that's $118-$197 per actual agent. This per-agent pricing model punishes small teams that want enterprise-grade features. The Team plan also limits you to 3 multi-brand Help Centers and excludes Lite Agents, so managers or stakeholders who need visibility must occupy full-price agent seats.
Feature Gating Affects Small Teams Most
On the Team plan, your team doesn't get Deskpro AI (no ticket summaries, no draft responses, no sentiment analysis), no Lite Agents for stakeholder visibility, no CRM sync, no "remove Powered by Deskpro" branding, and basic chatbot only without AI capabilities. These aren't niche features — they're productivity tools that small teams with limited headcount need most. To unlock them, you'd need to nearly triple your monthly spend to the Professional tier minimum.
Same-Day Migration Plan
Morning: Sign up for your new platform, connect your messaging channels (WhatsApp, Messenger, email — each takes 2-5 minutes), and recreate your top 10-15 macros and snippets as Quick Replies. Afternoon: Invite your team, run a 30-minute walkthrough of the inbox, and remove the Deskpro Messenger widget from your website. By end of day, new conversations flow into your new platform while you wind down open tickets in Deskpro.
Cost Impact
A 3-agent team on Deskpro Team: $195/month (paying for 5 seats, using 3) — $2,340/year. A 5-agent team on Deskpro Team: $195/month — $2,340/year. A 5-agent team on Professional (for AI): $590/month (paying for 10 seats) — $7,080/year. With a flat-rate platform at $49/month for up to 15 agents, a 5-agent team saves $1,752-$6,372/year depending on which Deskpro plan you're leaving.
What Small Teams Won't Miss
Most Deskpro features that justify the complexity are enterprise-oriented: multi-brand Help Centers (unlimited on Enterprise), HIPAA-compliant hosting, sandbox environments, custom contracts, data center choice, and 1,000 Lite Agents. A 5-person support team doesn't need a sandbox to test configuration changes, 10+ brand Help Centers, or enterprise-grade compliance layers. Small teams need fast messaging, smart routing, AI assistance, and predictable costs — not enterprise governance features.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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