Migration Guide for Small Teams
Converge Team
Part of the Crisp migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Crisp.
Small Team Migration from Crisp
Crisp's per-workspace pricing seems friendly for small teams, but the steep feature gating means most teams paying $45/mo (Mini) quickly discover they need the $95/mo Essentials plan — and teams outgrowing 10 seats face a jump to $295/mo.
The Feature Gating Problem
Crisp's Free plan includes only 2 seats and basic website chat — no email, no integrations, no AI, limited to 100 contact profiles. The Mini plan ($45/mo) adds 4 seats, email, Telegram, and Messenger, but still lacks omnichannel inbox (no WhatsApp, no Instagram), routing rules, knowledge base, and meaningful AI ($5 in credits, ~100 conversations). Most small teams discover they need the Essentials plan ($95/mo) within weeks of signing up, because omnichannel support and routing are table-stakes features for handling real customer volume.
The 10-Seat Ceiling
Essentials caps at 10 seats. Unlike platforms that let you add seats incrementally, Crisp requires jumping to Plus ($295/mo) for more than 10 agents — additional seats are only available on Plus at €10/agent/mo. A team growing from 10 to 12 agents faces a price increase from $95/mo to $315+/mo. For small teams in seasonal businesses (e-commerce during holidays), this means paying 3× more for two extra temporary seats.
AI Credits Run Out Fast
On Essentials, Hugo AI gets $25/mo in credits — roughly 500 conversations. A small team handling 30 conversations per day exhausts this allowance in under 3 weeks. When credits run out, Hugo stops responding. You can enable Pay-As-You-Go, but that adds unpredictable costs on top of your subscription. On Mini, the $5 allowance (~100 conversations) is gone in a few days for any active business.
Same-Day Migration Plan
Morning: Sign up for your new platform, connect messaging channels (Telegram, Messenger, WhatsApp — each takes 2–5 minutes), and recreate your top Shortcuts as Quick Replies. Remove the Crisp widget from your website and install your new platform's chat widget. Afternoon: Invite your team, run a 30-minute walkthrough, and start handling conversations. By end of day, new conversations flow into your new platform while you finish remaining items in Crisp.
Cost Impact
A 6-person team on Crisp Essentials: $95/mo for omnichannel support, 500 AI conversations, and 10 seats. That's $1,140/year. Converge is $49/month flat for up to 15 agents with AI reply suggestions included and no conversation caps — saving $552/year with room to grow to 15 agents without any price increase.
Crisp's startup program offers a 30% lifetime discount for companies under $1M in funding and less than 3 years old. If you qualify, Essentials drops to ~$67/mo. For established small businesses that don't qualify, the full pricing applies.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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